Why LUXXE

 

Service Delivery

Our service delivery methodology can be outlined simply:

 

Establish the immediate needs of our clients and provide flexible solutions:

 

Fully outsourced model

  • Full transition of existing team
  • Complete start-up recruitment for new build projects


Top up services

  • Outcome-based price per room
  • Flexibility of competitive hourly rates where required
  • Full training of staff prior to starting at your hotel
  • Deliver what we promise through a team that has been trained in the LUXXE guest service philosophies
  • Offer initial financial benefits and continuous improvement incentives back to our clients
  • Elevate the reputation of the hotel through exceptional quality standards that are backed by the LUXXE quality guarantee

A touch of LUXXE

It is the quality of our people and their commitment to exceptional service delivery that drives our ongoing success. To maintain those high standards, LUXXE has developed comprehensive training programs for all staff members. Through these, they gain understanding of the fundamentals of hospitality and gracious service, adding that extra LUXXE touch for an enhanced guest experience.

 

 

Continuity and Consistency of Service

LUXXE focusses on a positive, supportive and inclusive work culture. The success of our One Team approach shows in staff loyalty and a turnover rate that is below industry standard. We uphold best practices by directly employing all staff and do not use sub-contractors at all. This eliminates the need to train new staff whenever their contracts or work visas expire.

 

We commit our supervisors and managers to long term placements at a particular hotel and do not rotate them around as this leads to inconsistency in service delivery. Through these efforts, our clients are assured of the continuity and high levels of service throughout the length of our partnership.

Why outsource to LUXXE

We offer both hotel operators and hotel owners a range of benefits

 

Cost Savings

We guarantee cost savings through the systems, procedures and infrastructure that LUXXE has created which improves the efficiency and performance of staff.

Specialisation

Outsourcing a service to LUXXE will increase the expertise and quality of the service delivered as we will provide specific training programs for the team members carrying out these tasks.

Reduction of Overheads

By outsourcing parts of your workforce you save time on business functions such as sourcing, recruiting and interviewing, as well as save on payroll-related costs. This can be combined with the complete management of back-of-house functions such as linen control, stock control and lost property.

Risk Mitigation

You need not worry about controlling wage costs, or dealing with potential workers’ compensation claims, or time-consuming return-to-work plans.

Ease of Budgeting & Headcount Reduction

You can carry out better budgeting as our pricing is fixed and any overages are the responsibility of LUXXE. Premiums are also based on a percentage of overall payroll costs, so as you continue to outsource, your overall premium amount will reduce.

Efficiency

Outsourcing to LUXXE gives you the freedom to concentrate on core business matters and not be distracted by daily operational matters.

Flexibility

Varying occupancy levels need not be a concern anymore as you only pay on a per-room-cleaned basis. This flexibility also allows you to request additional labour provision across other departments to cover annual leave requirements of the permanent in-house workforce.

Quality

Whether your preference is to outsource some roles within a department, or to fully outsource the entire department, consistency of quality is assured as we make it our business to thoroughly understand your hotel’s brand standards as well as the service expectations that your guests have. This will be driven by our knowledgeable and quality-focused housekeeping management team which has more than 75 years of combined experience.

Our services

We provide a number of outsourced labour service roles across many departments in the hotel industry:

  • Housekeeping supervisors and managers
  • Room attendants
  • Office coordinators
  • Valet drivers
  • Porters
  • Kitchen stewards
  • Minibar attendants
  • Laundry attendants
  • Public area cleaners
  • Banqueting staff