The Team

Craig Coughlin


Chief Executive Officer

Craig joined LUXXE in 2015 with a clear vision of where he wanted to take LUXXE to; so much so that in 2017 he executed a management buyout and purchased the business from the Beddison Group. He manages all aspects of business development and provides support to the operational leadership team from our Melbourne office. Having graduated dux from the Blue Mountains International Hotel Management School, and worked as a hospitality professional since 1990, Craig brings with him a wealth of knowledge from the hotel and outsourcing industries.


Some of the leading hotel chains that Craig has worked for include SPHC, ACCOR Hotels, Radisson, Rydges Hotels & Resorts and TFE Hotels.


With a successful career across both operations and business development, Craig is focused on providing exceptional service delivery to clients while growing the business through flexible outsourced solutions.

Hannah Crowley-McClelland


National Manager

Hannah came aboard LUXXE to facilitate all aspects of transitions and new starts whilst providing support to existing operations. She brings invaluable knowledge of the hotel and outsourcing industries, gained from more than 15 years working in hospitality and is based in Queensland.

Among several leading hotel chains she has worked for, Hannah counts Mirvac Hotels & Resorts, InterContinental Hotels Group (IHG) and AccorHotels as some of her most memorable experiences. Additionally, she worked with the Department of the Prime Minister and Cabinet as the Director of Accommodation to deliver the G20 Summit during Australia’s presidential year in 2014.

With experience in transitioning more than 51 properties to outsourced services, Hannah is focused on providing exceptional service delivery to LUXXE clients through flexible outsourced solutions.

Katie Marino


Area Manager - NSW / ACT

Katie has been with LUXXE since 2017 and oversees our hotel operations in New South Wales and Canberra. Katie's experience includes four years in providing outsourced solutions to hotels as well as six years in Human Resource Management for the Silverneedle Hotel Group.


Katie's "people first" approach is very refreshing and is testament to her attitude that if you treat your team with respect and honesty they will deliver you amazing results.


With a balanced approach to people management and finding efficiency gains, Katie delivers high quality results for our clients.

 Donna Joy


Finance Officer

Donna has over 25 years experience working for Bell Potter Securities prior to joining LUXXE and brings with her exceptional knowledge across financial services.


Donna oversees accounts payable, account receivables, workers compensation premiums, insurances and financial reporting and budgeting for LUXXE.


Donna ensures our clients receive accurate and timely invoices so that reconciliation can be seamless and not a burden.

 Nadine Coughlin


Administration & Compliance Manager

Nadine joined LUXXE in 2017 to manage all aspects of compliance in relation to payroll, recruitment and workplace health and safety. With seven years experience working for Goodlife Healthclubs as the Victorian Workplace Health & Safety Representative, Nadine has a strong background in developing safe work methods and in ensuring LUXXE employees health and safety is paramount for the business.


Prior to this Nadine worked for many years in some of Australia's iconic hotels including Crown Towers Melbourne, Sheraton Southbank (now The Langham Melbourne) and Radisson Resorts of Port Douglas.


One of Nadine's key focus areas is to add value to our clients and give them the piece of mind that LUXXE is compliant across all aspects of our business