The Team

Craig Coughlin


Chief Executive Officer

Craig joined LUXXE in 2015 with a clear vision of where he wanted to take LUXXE to. He manages all aspects of our operations and provides support to the operational leadership team. Having graduated dux from the Blue Mountains International Hotel Management School, and worked as a hospitality professional since 1990, Craig brings with him a wealth of knowledge from the hotel and outsourcing industries.


Some of the leading hotel chains that Craig has worked for include SPHC, ACCOR Hotels, Radisson, Rydges Hotels & Resorts and TFE Hotels.

With a successful career across both operations and business development, Craig is focused on providing exceptional service delivery to clients while growing the business through flexible outsourced solutions.

Hannah Crowley


National Manager

Hannah came aboard LUXXE to facilitate all aspects of transitions and new starts whilst providing support to existing operations. She brings invaluable knowledge of the hotel and outsourcing industries, gained from more than 15 years working in hospitality.

Among several leading hotel chains she has worked for, Hannah counts Mirvac Hotels & Resorts, InterContinental Hotels Group (IHG) and AccorHotels as some of her most memorable experiences. Additionally, she worked with the Department of the Prime Minister and Cabinet as the Director of Accommodation to deliver the G20 Summit during Australia’s presidential year in 2014.

With experience in transitioning more than 51 properties to outsourced services, Hannah is focused on providing exceptional service delivery to LUXXE clients through flexible outsourced solutions.